Shipping and Service Delivery Policy

हिंदी सारांश: यह एक डिजिटल सेवा है — कोई सामान भेजा नहीं जाता। भुगतान के बाद परामर्श कॉल सामान्यतः 24–48 घंटों में तय की जाती है।

Last updated: 20 October 2026

1. No physical shipping

Sanjivni Eye And Medicare Centre (“SEMC”) offers the Tele-Consultation / Second Opinion as a digital service. No physical goods are shipped, and no shipping or delivery charges apply.

2. How the service is delivered

  • The consultation is delivered by audio or video call on WhatsApp with Dr. Vivek Arya (MBBS, DNB (Ophthalmology), DO, FICO, FCRS).
  • Any advice or prescription (where permitted under the Telemedicine Practice Guidelines, 2020) is shared digitally on WhatsApp or email.
  • The service is available to patients in India and internationally.

3. Delivery timeline

  1. You pay the fee (₹500 India / USD 35 international) and send the payment screenshot or confirmation.
  2. Our team contacts you to schedule the call, normally within 24–48 hours of receiving payment confirmation.
  3. You share eye photos and past reports before the call.
  4. The consultation takes place at the scheduled time.

Scheduling times are indicative. Public holidays, emergencies at the hospital or the doctor’s surgical schedule may cause delays; we will inform you, and the Refund & Cancellation Policy applies if we cannot schedule.

4. Confirmation

You will receive confirmation of the scheduled date and time (in Indian Standard Time, with your local time for international patients where possible) on WhatsApp or email.

5. Service considered delivered

The service is considered delivered once the consultation call has been completed.

6. Problems with delivery

If the call cannot take place because of a technical issue on our side, we will reschedule at no extra cost. If you have not been contacted within the timeline above, please reach us:

Related: Tele-Consultation | Refund & Cancellation Policy | Terms & Conditions

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